PROFESSIONAL REPAIRS

Let our trained staff of technicians, or your local authorised reel warranty centre, inspect your reels, put them in perfect working condition, and make them look and work like new again.

REEL SERVICE

Need your PENN reels repaired, greased or cleaned? Let our trained staff of professional technicians inspect your reels, put them in perfect working condition, and make them look and work like new again. Please note that current repair turnaround time is approximately three (3) weeks.

What we need from you:

  1. Your reel (Please make sure you properly package and insure your reel. We recommend you send your reels to PENN via Registered Post so that the shipment can be tracked, and we can verify receipt of your goods.
  2. Dated proof of purchase (For warranty consideration a dated proof of purchase must be included with returned product).
  3. Completed Repair Form

If all of the required information is provided, your reel will be entered into our system. Upon completion of the repair, if you provided your credit card number your card will be charged and shipped, if your credit card number is not provided, we will notify you of the total repair costs. Upon your acceptance of the charges the costs will be applied to your credit card and your reels will be sent back to you via Courier.

Ship your reel to the appropriate address below:

PENN Service Department
PENN Fishing Australia
Unit 1, 16 Pioneer Ave
Tuggerah NSW 2259
1800 106 389

AUTHORISED SERVICE AGENTS


The Tackle Warehouse, 436 Old Cleveland Road, Camp Hill, Qld, 4152

Phone 07 3398 6500


Fishing Warehouse, 158 Duckworth Street, Garbutt, Qld, 4814

Phone 07 4779 8399


REEL REPAIR PRICING

All prices below effective January 2020. The following charges are used in calculating the total cost of your reel repair.

  1. Handling/Processing/Packaging/Diagnosis/Supplies Fixed fee = $10.00 per reel
  2. Flat Labour rate = Based on model as listed below.
  3. Parts = Per Consumer Price List
  4. Shipping = Per Courier rates

Flat Labour Rate Pricing

REEL DESCRIPTION PRICE
PENN SPINNING REELS $47.50
PENN STAR DRAG
PENN SENATOR MULTIPLIER/OVERHEAD
PENN LEVER DRAG REELS
PENN 2 SPEED LEVER DRAG REELS – FATHOM AND SQUALL $60.00
INTERNATIONAL 12-50 SIZE $75.00
INTERNATIONAL 70-80 SIZE $95.00
INTERNATIONAL 130 SIZE $140.00
QUOTE FOR ALL REELS. COST WILL BE DEDUCTED IF APPROVAL GIVEN TO SERVICE/REPAIR REEL $25.00
REELS NEEDING EXCESSIVE WORK OR CUSTOMISATION P.O.A   PRICE ON APPLICATION

Parts & Service

Reels are completely disassembled, degreased and cleaned, all parts are inspected, worn parts are replaced, reel is properly lubricated, reassembled and inspected for proper operation.

Shipping

Shipping charges are based on the weight of the shipment, value of the shipment, destination and number of reels in the shipment.

PERFORMANCE PARTS

You hit the water with confidence knowing that you’re fishing with PENN reels, the most well-constructed reels available. However, as with any piece of machinery, maintenance and wear is inevitable. Moving parts will eventually need to be replaced, bail springs will eventually wear, bearing caps may come loose and fall overboard.

Our dedicated Customer Service staff are available to take your call and get you the parts you need. We house a wide assortment of parts to fit almost any reel in our line-up, which allows our certified technicians to get you back on the water as quickly as possible.

PARTS CUSTOMER SERVICE

PARTS ORDERING

Spare parts can be purchased direct from PENN or ordered through PENN dealers.

To order direct from PENN, download the spare parts form and post, email or fax it to the address shown below.

To order through your local PENN dealer download the spare parts form and supply the completed form to your local PENN dealer.

Accurate parts numbers are critical for spare parts orders. See reel schematics for spare part numbers.

Monday thru Friday
7:00 A.M. – 2:50P.M. EST
Phone: 1800 106 389
Fax: 02 4353 1744
Email: fishingau@purefishing.com

REEL SCHEMATICS

Conventional Reels

Fathom Lever Drag

Fathom Lever Drag 2-Speed

Fathom Lever Drag 2-Speed

International V Series

International II 2 Speed

International II Tournament

International Torque

Torque Lever Drag

Torque Star Drag

International Baitcast

Defiance

Graph-Lite Lever Drag

US Senator

Metal Senator

Special Senator

Senator

GS Performance

GT Levelwind

GTO

Seaboy

Levelwind

Non-Levelwind

Squall Star Drag

Squall Lever Drag

Squall Lever Drag 2 Speed

Squall Level Wind

Fathom Level Wind

Fathom Star Drag

Spinning Reels

Clash

Conflict

Passion

Pursuit II

Pursuit III

Pursuit III LE Combo

Slammer III

Slammer

Slammer Live Liner

Spinfisher SS Metal

Spinfisher SS Graphite

Spinfisher SS Metal

Spinfisher SS Graphite

Spinfisher SS Metal

AF Series

Silverado Series

Battle II

Battle

Fierce

Pursuit

REPAIR FORM

Download the Repair Form

REELS NO LONGER SERVICED

We regret to inform you that we are no longer able to service the following PENN reels and downriggers. We appreciate your patronage and apologise for any inconvenience this may cause you.

Spinning reels:

  • Prion
  • Affinity
  • Captiva
  • Spin fisher Z-Series
  • GR-Series
  • PG Series
  • Silver Series
  • Silverado
  • SS Series

Conventional reels:

  • GLS Lever Drag
  • Bait caster Series (910/20/30/40)
  • GTO Level Wind
  • 970/80/90 Series of reels
  • 800 Series of line counter reels
  • 118 16/0 Senator reel

PENN LIMITED WARRANTY

CLAIMING WARRANTY

Warranties can only be approved by PENN Australia. There are two methods to supply your PENN product and make a claim, whether they be warranty, faults or normal repairs.

Method 1 – Local dealer

To request a warranty, please supply proof of purchase and a description of the problem you are experiencing, along with name, address and contact phone number to your nearest PENN dealer. They will assess the product and forward it onto PENN Australia.

Method 2 – Direct

Contact PENN Customer service direct.
1800 106 389

fishingau@purefishing.com

PENN products will not be considered for warranty repair or replacement without proof of purchase, this guideline is strictly adhered to.

PENN 1 YEAR MANUFACTURERS WARRANTY

Your new PENN product comes with a limited warranty for a period of one year. Pure Fishing (Australia/New Zealand) Pty Ltd will repair or replace defects in material and/or workmanship in Pure Fishing products with no costs to you other than shipping charges incurred to and from our service facility.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

The warranty is effective from the date of purchase, to the original purchaser, for all products purchased in Australia and New Zealand.

Pure Fishing will have no other obligation and will not be liable for incidental or consequential damages. This warranty does not cover damage caused by addition to, or alterations of the product, accident, abuse or normal wear as a result of failure to provide the recommended care and maintenance. Damage that is determined to be of this nature will be repaired at the consumer’s expense.

This warranty does not extend to commercial or rental use.

Warranty Service Centres
PENN Fishing Australia
Unit 1, 16 Pioneer Ave Tuggerah NSW 2259

Monday thru Friday
8:00 A.M. – 4:00 P.M. EST
Phone: 1800 106 389

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